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Return Policy

Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

For orders over $100.00: 
  • We offer free returns within 30 days of purchase.
  • You can return your product for a different product, or a refund to the original payment method.
  • Returned items must be returned in original product packaging and must have no visible signs of wear or use.
  • To initiate a return or exchange: please email [email protected]. In the subject please put: Return with the order number.  In the body of the email please state the reason for a return and which products will be returned or exchanged.
  • Returns are processed the day the product has been received and accepted; payment takes 5-10 business days, depending on the customer’s bank.
For orders under $100.00: 
  • We offer return or exchange within 30 days.
  • The customer is responsible for shipping fees associated with returning/exchanging the product back to Feather & Bone.
  • Returned items must be returned in original product packaging and must have no visible signs of wear or use
  • To initiate a return or exchange: please email [email protected]. In the subject please put: Return with the order number. In the body of the email please state the reason for a return and which products will be returned or exchanged.
  • Returns are processed the day the product has been received and accepted; payment takes 5-10 business days, depending on the customer’s bank.
For lost or damaged items: 
  • Please email [email protected].  In the subject please put: Lost/Damaged with the order number. If applicable please attach a picture of the damaged item.
Please note the following exceptions to our return and refund policy:
  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.
For any questions or concerns please email: [email protected] or call/whatsapp: +1207-319-2458. 

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