Return Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
For orders over $100.00:
- We offer free returns within 30 days of purchase.
- You can return your product for a different product, or a refund to the original payment method.
- Returned items must be returned in original product packaging and must have no visible signs of wear or use.
- To initiate a return or exchange: please email [email protected]. In the subject please put: Return with the order number. In the body of the email please state the reason for a return and which products will be returned or exchanged.
- Returns are processed the day the product has been received and accepted; payment takes 5-10 business days, depending on the customer’s bank.
For orders under $100.00:
- We offer return or exchange within 30 days.
- The customer is responsible for shipping fees associated with returning/exchanging the product back to Feather & Bone.
- Returned items must be returned in original product packaging and must have no visible signs of wear or use
- To initiate a return or exchange: please email [email protected]. In the subject please put: Return with the order number. In the body of the email please state the reason for a return and which products will be returned or exchanged.
- Returns are processed the day the product has been received and accepted; payment takes 5-10 business days, depending on the customer’s bank.
For lost or damaged items:
- Please email [email protected]. In the subject please put: Lost/Damaged with the order number. If applicable please attach a picture of the damaged item.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must be returned in original product packaging.
- Returned items must have no visible signs of wear or use.